This website is owned and operated by Johnco Productions Unit Trust ACN 620 322 009 / ABN 74 347 649 803 (“Plus Plus Toys Australia”. “us” or “we”).
Plus-Plus Toys Australia are committed to ensuring that your privacy is protected.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The Privacy Act 1988 (the “Act“) governs how we we collect, use, disclose, store, secure and dispose of your personal information.
This policy, together with our Terms and Conditions and any other documents referred to in it, sets out how we handle personal information, including the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored, and disclosed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Personal information we collect:When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address and phone number. We refer to this information as “Order Information”.
In providing our services, we may collect and process the following personal information and other data about you (“Additional Information”):
(a) information that you provide by filling in forms, registering an account, using our chat platforms, or otherwise engaging with our Site. We may also ask you for information at other times, for example in connection with a promotion or when you report a problem with our site;
(b) if you contact us, we may keep a record of that correspondence;
(c) we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
(d) details of transactions you carry out through our site and of the fulfilment of your orders;
(e) details of your visits to our site and the resources that you access; or
(f) when you interact and engage with social networking services such as Facebook and Twitter mentioning our name or services.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
We may use third party web analytic services on the website. These third party providers administer these services using technologies such as cookies, web server logs and web beacons to help us analyse how visitors use the Site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the Site. These third party services, such as Google and Facebook may use the data collected to contextualise and personalise the marketing materials of their own advertising network.
You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How do we use your personal information?
We require this information to understand your needs and to be able to provide you with a better service.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- communicate with you;
- screen our orders for potential risk or fraud; and
- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
The purposes for which information may be used by us include:
(a) ensuring that content from our site is presented in the most effective manner for you and for your computer;
(b) providing you with alerts, newsletter, education materials or information that you requested or signed up to;
(c) carrying out our obligations arising from any contracts entered into between you and us;
(d) designing and conducting surveys/questionnaires for client profiling/segmentation, statistical analysis, improving and furthering the provision our products and services;
(e) complying with laws and regulations applicable to us or any of our affiliates in or outside Australia;
(f) legal proceedings, including collecting overdue amounts and seeking professional advices;
(g) researching, designing and launching services or products including seminars/events/forums;
(h) we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.; or
(i) purposes directly related or incidental to the above.
Sharing your personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the below address. We will promptly correct any information found to be incorrect.
We will only share your Personal Information with certain third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We intend to use your Personal Information in direct marketing and we require your consent (which includes an indication of no objection) for that purpose. By using our site, unless you tell us otherwise, you agree that:
(a) your name, contact details (including address, contact number, email address), products and services information, transaction pattern and behaviour, background and demographic data held by us from time to time may be used by us in direct and indirect marketing;
(b) the following classes of services, products and subjects may be marketed to you:
i. services and products related to our site and/or our affiliates (including marketing affiliates programs we are a part of);
ii. reward, loyalty or privileges programmes, promotional offers and related services; and
iii. invitations to events.
We may conduct direct marketing via email, direct mail, telephone and other means of communication or send e-newsletters to you. You may choose not to receive promotional materials, by simply telling us (see below for contact details), and we will cease to do so, without charge.
For more information about how targeted advertising and direct marketing works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
All information you provide to us is stored on secure servers provided by third parties. Any payment transactions will be encrypted using technology provided by third parties.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We may hold your data on servers in Australia and any other territories as we see fit from time to time. We may also transfer your data to our overseas offices or third parties, who may be located in or outside of Australia.
Your consent and rights
By using visiting our Site, you consent to the collection and use of your information and other activities as outlined in this policy.
Under the Act, individuals have the right:
(a) to check whether we hold personal data about you and to access such data;
(b) to require us to correct as soon as reasonably practicable any data relating to you that is inaccurate;
(c) to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
(d) to withdraw your consent to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your withdrawal of consent to us.
You may exercise your opt-out right by notifying us if you wish to withdraw your consent to the use of your personal data for direct marketing purposes.
In accordance with the Act, we have the right to and may charge a reasonable fee for processing any data access request.
Accessing and correcting your personal information
If you ask, in most cases we must give you access to the personal information that we hold about you, and take reasonable steps to correct it if we consider it is incorrect. We will try to make the process as simple as possible, however we may require identification from your before the release, or access is granted to, this personal information.
General Data Protection Regulation
If you are located in the European Union or European Economic Area, you may also have certain rights under the General Data Protection Regulation. The personal information you provide on this Site to use or to register for our services is being collected with your consent, for the exclusive purpose of permitting us to facilitate your usage of our services and to contact you in connection with our services. The data may be stored or processed outside of the EU, including in the Australia, on our servers or servers available to us.
For more information about our privacy practices, if you have questions, or if you would like to discuss anything further, please contact us by email at firstname.lastname@example.org or by mail using the details provided below:
Plus-Plus Toys Australia
[Re: Privacy Compliance Officer]
4/191 Allambie Rd
NSW 2086 Australia
We are committed to ensuring that the information you provide is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk.
We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
Privacy contact details:
For questions or notices, please contact us at:
Plus-Plus Toys Australia
ABN 74 347 649 803Unit 6, 10 Rodborough Road, Frenchs Forest NSW 2086
Last update: 2021